some places you visit.
some places you return to.
and some become a part of you.

Booking and cancellation conditions

Booking conditions

Requests and reservations are accepted via e-mail, our web pages, online booking, or telephone.

We ask for a deposit payment of 30% of the total service ordered. The deposit must be received in our account within 3 working days after the customer's reconfirmation. Only once the deposit is received do we consider the reservation valid.

The advance payment can be made online by credit card or offline via bank remittance.

The remaining 70% of the total amount must be paid no later than 30 days prior to arrival. If the final payment is not received by this deadline, the reservation will be cancelled without refund of the 30% deposit already paid.

The final account is carried out prior to departure.

Specified prices are informative, and the hotel reserves the right to make changes. Changes to the reservation are possible only in writing.

Figs & Olives reserves the right to cancel the reservation up to 45 days before arrival. In such cases, the guest is entitled to a 30% discount for a future stay in the villas during a mutually convenient period.

For additional information, the Sales department is at your disposal:
Phone: +385 91 159 8131
E-mail: booking@castaadria.com

Cancellation conditions and refund

For cancellations made up to 30 days before the check-in date, the 30% deposit is non-refundable.
Cancellation within 30 days of the check-in date will be treated as a no-show, and the total price for the reserved period, including any additional booked services, will be charged.

Payment methods and security

Credit/debit cards type:

We accept following credit/debit cards:
- Mastercard®
- Maestro®
- Visa
- Diners

Credit card purchase security statement:

Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Personal data gathering and protection statement:

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information is strictly guarded and are available only to the employees who need that information for completing the job

All our employees and business partners are responsible to follow the principles of confidentiality protection